PUBLIC OFFER

for the Distance Sale of Goods

of the online store www.maximagoods.kz

Effective date: May 13, 2026

This document constitutes an official public offer of the Limited Liability Partnership “MAXIMA GOODS” (MAXIMA GOODS), BIN 170140026525, located at: Republic of Kazakhstan, Almaty, Zhetysu district, 3 Kazybaev St., office 34, postal code 050016, represented by its Director Zukhritdinov Akrom Muminkhodzhaevich, hereinafter referred to as the “Seller”, to conclude a retail sale and purchase agreement for goods by distance means with any natural person who has accepted the terms of this Public Offer, hereinafter referred to as the “Buyer”.

This Public Offer defines the procedure for the sale of goods through the online store, the terms of order placement, payment, delivery, return, as well as other essential terms of the relationship between the Seller and the Buyer.

1. General Provisions

1.1. This Public Offer, posted on the website www.maximagoods.kz (the website domain), is a public offer in accordance with the civil legislation of the Republic of Kazakhstan.

1.2. Acceptance of this Offer is recognized as the Buyer's performance of actions indicating acceptance of its terms, including but not limited to:

registration on the website;
placing an order;
clicking the “Place Order”, “Confirm Order”, “Pay” buttons or similar;
payment of the order in full or in part.

1.3. From the moment of acceptance of this Offer, a retail sale and purchase agreement for goods by distance means shall be deemed concluded between the Seller and the Buyer on the terms of this Offer.

1.4. By placing an order, the Buyer confirms that they:

have read and fully accept the terms of this Offer;
have read the Privacy Policy posted on the website;
provide accurate data necessary for placing and fulfilling the order;
have the necessary legal capacity and competence to conclude the agreement.

1.5. The Seller has the right to make changes to this Offer at any time without prior notice. The new version of the Offer comes into force from the moment of its posting on the website and applies to orders placed after such posting.

2. Information About the Seller

2.1. Seller: Limited Liability Partnership “MAXIMA GOODS” (MAXIMA GOODS).

2.2. BIN: 170140026525.

2.3. Registered address: Republic of Kazakhstan, Almaty, Zhetysu district, 3 Kazybaev St., office 34, postal code 050016.

2.4. Contact details:

Phone: +77019077776, +77019077775
E-mail: info@maximagoods.com
Website: www.maximagoods.kz

2.5. Order processing hours: 5/7 from 8:00 to 18:00 (days and hours of operation to be specified).

3. Subject of the Offer

3.1. The Seller undertakes to transfer to the Buyer's ownership food products, including seasonings, sauces and other goods presented in the online store, and the Buyer undertakes to accept and pay for the goods on the terms of this Offer.

3.2. The name, assortment, price, description, main characteristics, composition, weight/volume, manufacturer information, shelf life, storage conditions and other essential information about the goods are indicated in the card of the relevant goods on the website.

3.3. Information about the goods posted on the website is for reference only and cannot be considered exhaustive. At the same time, the Seller undertakes to post accurate and up-to-date information as provided for by the legislation of the Republic of Kazakhstan.

3.4. Images of goods on the website may differ slightly from the actual appearance of the goods, provided that such differences do not affect the main consumer properties of the goods.

4. Order Placement Procedure

4.1. The Buyer places an order independently through the online store website or by another method indicated by the Seller on the website.

4.2. To place an order, the Buyer must provide accurate data necessary for the fulfillment of the order, including:

surname, first name;
phone number;
e-mail address, if available;
delivery address;
other data requested by the order form.

4.3. The Seller is not responsible for consequences related to the Buyer's provision of inaccurate, incomplete or erroneous information.

4.4. After placing an order, the Seller has the right to contact the Buyer to confirm the order, clarify the order contents, delivery terms, availability of goods, terms of transfer of goods and other essential conditions.

4.5. An order is considered accepted for fulfillment after its confirmation by the Seller, or after sending the Buyer a notice of acceptance of the order for processing, or after successful payment — depending on the internal operating procedure of the online store.

4.6. If the ordered goods are out of stock, if their supply is impossible, or if a technical error is found in the description or price of the goods, the Seller has the right to agree with the Buyer on the replacement of goods, a change in the delivery period, or to cancel the order with a refund of the paid funds.

5. Price of Goods and Settlement Procedure

5.1. Prices for goods are indicated on the website in tenge of the Republic of Kazakhstan.

5.2. The price of goods indicated on the website may be changed by the Seller unilaterally before the Buyer places an order.

5.3. The price of goods in an already placed and confirmed order is not subject to change, except in cases of an obvious technical error, of which the Seller immediately notifies the Buyer.

5.4. Payment for goods is made by the methods indicated on the website, including:

payment by bank card;
payment through electronic payment services;
other payment methods available on the website.

5.5. The Buyer's payment obligation is considered fulfilled from the moment the servicing bank, payment organization or other payment service confirms the successful completion of the payment.

5.6. In the case of non-cash payment, a cash receipt, electronic receipt or other document confirming payment is generated and provided in the manner established by the legislation of the Republic of Kazakhstan and the applicable payment infrastructure.

6. Payment by Bank Card and Confidentiality of Payment Data

6.1. When paying by bank card, the entry of card details is made by the Buyer on a secure page of the acquiring bank, payment organization or other authorized payment service.

6.2. The Seller does not request and does not store the full bank card number, card expiration date, CVV/CVC code, PIN code and other confidential authentication data used to make the payment.

6.3. The Seller may have access only to limited information about the payment necessary to identify and fulfill the order, including the order number, payment amount, date and time of payment, transaction status, transaction identifier and masked payment instrument data, if such information is transmitted by the payment service.

6.4. Payment processing is carried out in accordance with the rules of the acquiring bank, the payment organization and the applicable legislation of the Republic of Kazakhstan.

6.5. The Seller takes reasonable organizational and technical measures to protect information about orders, personal data of Buyers and information about transactions available to the Seller within the framework of the fulfillment of this Offer.

6.6. All issues related to the refusal of payment, debiting of funds, refund by bank card and other features of the payment transaction are resolved with the participation of the relevant bank, acquirer or payment service within their competence.

7. Delivery of Goods

7.1. Delivery of goods is carried out within the territory of the Republic of Kazakhstan on the terms indicated on the website.

7.2. Delivery methods: courier delivery / pickup / delivery by transport company / other.

7.3. The cost of delivery, delivery terms, minimum order amount and other conditions are indicated on the website or communicated to the Buyer when placing an order.

7.4. The delivery period is calculated from the moment the Seller confirms the order, and in the case of prepayment — from the moment of confirmation of successful payment, unless otherwise indicated on the website.

7.5. The Seller's obligation to transfer the goods is considered fulfilled from the moment of the actual transfer of the goods to the Buyer, the recipient indicated by them, the courier service for delivery, or to the order pickup point — depending on the chosen delivery method and the terms of the specific order.

7.6. The risk of accidental loss or accidental damage to the goods passes to the Buyer from the moment of transfer of the goods to the Buyer or their authorized representative, unless otherwise provided by the legislation of the Republic of Kazakhstan.

7.7. Upon receipt of the goods, the Buyer must check:

compliance of the goods with the order;
integrity of the packaging;
absence of obvious external damage;
shelf life of the goods, if indicated on the packaging and subject to visual inspection upon acceptance.

7.8. Signing documents on receipt of goods, accepting the order from the courier or receiving the goods without remarks confirms that at the time of transfer the Buyer had no claims regarding the quantity, completeness and obvious external defects of the goods that could have been detected with the usual method of acceptance.

8. Rights and Obligations of the Parties

8.1. The Seller undertakes to:

8.1.1. transfer to the Buyer goods corresponding to the order and the information posted on the website;

8.1.2. provide the Buyer with the necessary and accurate information about the goods;

8.1.3. ensure the processing of the Buyer's personal data in accordance with the legislation of the Republic of Kazakhstan and the Privacy Policy;

8.1.4. consider Buyers' appeals and claims within a reasonable time.

8.2. The Seller has the right to:

8.2.1. request from the Buyer information necessary for placing and fulfilling the order;

8.2.2. engage third parties to accept payments, deliver goods, process orders, provide IT support and for other purposes necessary for the fulfillment of this Offer;

8.2.3. refuse to fulfill the order in the absence of goods, impossibility of delivery, provision of inaccurate data by the Buyer, detection of signs of abuse of rights or other circumstances preventing the proper performance of the agreement, with a refund of the paid funds where grounds exist.

8.3. The Buyer undertakes to:

8.3.1. before placing an order, familiarize themselves with the terms of this Offer, information about the goods, price, terms of payment and delivery;

8.3.2. provide accurate data when placing an order;

8.3.3. pay for the order in a timely manner;

8.3.4. accept the goods upon their delivery or release;

8.3.5. comply with the conditions of storage and use of food products after their receipt.

8.4. The Buyer has the right to:

8.4.1. receive accurate information about the goods;

8.4.2. demand the transfer of the paid goods on the agreed terms;

8.4.3. contact the Seller with claims in the cases and manner provided for by the legislation of the Republic of Kazakhstan and this Offer.

9. Return of Goods and Consideration of Claims

9.1. Since the goods sold are food products, the return and exchange of goods of proper quality on the grounds applicable to non-food goods of proper quality is not carried out, unless otherwise expressly provided by the legislation of the Republic of Kazakhstan.

9.2. The Buyer has the right to make claims regarding goods of improper quality in the cases provided for by the legislation of the Republic of Kazakhstan.

9.3. For the purposes of this Offer, goods of improper quality may, among other things, mean goods:

with an expired shelf life;
with broken tightness or integrity of the packaging through the fault of the Seller or before the transfer to the Buyer;
not corresponding to the ordered name;
with other defects preventing their normal use for the intended purpose.

9.4. To consider a claim, the Buyer sends the Seller an appeal indicating:

the order number;
full name and contact details;
the essence of the claim;
photo and, if necessary, video materials;
a document confirming the purchase, or other information allowing the order to be identified.

9.5. Claims are accepted at the e-mail address: info@maximagoods.com and/or by other contacts posted on the website.

9.6. Upon confirmation of the validity of the claim, the Seller, in agreement with the Buyer, has the right to:

replace the goods;
refund the funds paid for the goods;
offer another method of settlement that does not contradict the legislation of the Republic of Kazakhstan.

9.7. Refunds are made by the method by which payment was made, or by another method permissible by law and technically possible for the Seller and the servicing payment service.

10. Personal Data

10.1. By placing an order, the Buyer consents to the collection, processing and use of their personal data by the Seller for the purposes of:

placing and confirming the order;
payment and delivery of goods;
communication with the Buyer;
consideration of appeals and claims;
compliance with the requirements of the legislation of the Republic of Kazakhstan.

10.2. The list, purposes, procedure for processing, storage, protection and transfer of personal data are determined by the Privacy Policy posted on the website.

10.3. The Seller undertakes not to disclose the Buyer's personal data to third parties, except in cases provided for by the legislation of the Republic of Kazakhstan, as well as cases where such transfer is necessary for the fulfillment of the order.

11. Limitation of Liability

11.1. The Seller is not responsible for the impossibility of fulfilling the order due to:

the Buyer's provision of inaccurate or incomplete data;
actions or inaction of banks, payment systems, telecom operators, internet providers, courier and logistics services;
force majeure circumstances;
other circumstances beyond the reasonable control of the Seller.

11.2. The Seller is not responsible for the consequences of improper storage of goods by the Buyer after their transfer, as well as for the use of goods in violation of storage conditions, shelf life or manufacturer's recommendations.

11.3. The Seller is not responsible for minor differences in the appearance of goods from the images on the website, if such differences do not affect the quality, composition, weight, volume and main consumer properties of the goods.

11.4. The website and its services may be temporarily unavailable for technical reasons related to updating, maintenance, actions of third parties or other circumstances. Such circumstances in themselves are not grounds for imposing liability on the Seller, unless otherwise established by the legislation of the Republic of Kazakhstan.

12. Force Majeure

12.1. The Parties are released from liability for full or partial non-fulfillment of obligations under this Offer if such non-fulfillment was the result of force majeure circumstances that arose after the conclusion of the agreement and are beyond the reasonable control of the parties.

12.2. Force majeure circumstances include, in particular, natural disasters, fires, floods, wars, mass riots, strikes, accidents, failures in the operation of transport, energy, telecommunications infrastructure, actions of state bodies and other emergency circumstances.

13. Dispute Resolution Procedure

13.1. All disputes and disagreements arising between the Seller and the Buyer are resolved through negotiations and through a claim procedure.

13.2. If it is impossible to settle the dispute through negotiations, the dispute is subject to resolution in the manner established by the legislation of the Republic of Kazakhstan.

14. Final Provisions

14.1. This Offer is governed and interpreted in accordance with the legislation of the Republic of Kazakhstan.

14.2. The invalidity of one or more provisions of this Offer does not entail the invalidity of its other provisions.

14.3. In all matters not regulated by this Offer, the parties are guided by the current legislation of the Republic of Kazakhstan.

14.4. The current version of the Offer is posted on the Seller's website at: https://maximagoods.kz/ru/oferta

Seller's Details

LLP “MAXIMA GOODS” (MAXIMA GOODS)

BIN: 170140026525

Address: Republic of Kazakhstan, Almaty, Zhetysu district, 3 Kazybaev St., office 34, postal code 050016

Director: Zukhritdinov Akrom Muminkhodzhaevich

Phone: +77019077776, +77019077775

E-mail: info@maximagoods.com

Website: www.maximagoods.kz

Public offer