PAYMENT RULES

AND PAYMENT SECURITY

of the online store www.maximagoods.kz

Effective date: “13” May 2026

These Payment Rules and Payment Security regulate the procedure for paying for goods sold through the online store www.maximagoods.kz, and also define the conditions for processing payments and the measures to ensure the confidentiality of information during settlements.

The Seller of the goods is the Limited Liability Partnership “MAXIMA GOODS” (MAKSIMA GUDS), BIN 170140026525, address: Republic of Kazakhstan, Almaty, Zhetysu district, Kazybaev St., building 3, office 34, postal code 050016, represented by its director Zukhritdinov Akrom Muminkhodzhaevich.

1. General Provisions

1.1. These Rules are an integral part of the Public Offer of the online store and apply to all orders placed on the Seller’s website.

1.2. By placing an order and making a payment, the Buyer confirms that they have read these Rules and agree with them.

1.3. Settlements for goods are carried out in tenge of the Republic of Kazakhstan by means available on the website at the time of placing the order.

1.4. The Seller has the right to change the list of available payment methods, the procedure for making payments, as well as the technical conditions for accepting payments without prior notice, unless otherwise provided by the legislation of the Republic of Kazakhstan.

2. Information about the Seller

2.1. Seller: LLP “MAXIMA GOODS” (MAKSIMA GUDS).

2.2. BIN: 170140026525.

2.3. Address: Republic of Kazakhstan, Almaty, Zhetysu district, Kazybaev St., building 3, office 34, code 050016.

2.4. Contacts:

Phone: +77019077776, +77019077775
E-mail: info@maximagoods.com
Website: www.maximagoods.kz

3. Payment Methods

3.1. Payment for goods may be made in the following ways:

by bank card on the website;
through payment services and electronic payment instruments available on the website;
by other means expressly indicated on the online store website.

3.2. The specific list of available payment methods is determined by the technical capabilities of the website, the acquiring bank, the payment service, as well as the conditions of the specific order.

3.3. The Seller has the right to establish restrictions on payment methods depending on the order amount, the delivery region, the type of goods, the delivery method and other conditions.

3.4. In the case of choosing cashless payment, the Buyer is obliged to ensure the availability of a sufficient amount of funds and the ability to make the payment in accordance with the rules of the servicing bank or payment service.

4. Order Payment Procedure

4.1. The price of the goods is indicated on the website in tenge of the Republic of Kazakhstan.

4.2. The Buyer pays for the order on the terms in effect at the time of placing the order.

4.3. The Buyer’s payment obligation is considered fulfilled from the moment the successful completion of the payment is confirmed by the bank, the acquiring bank, the payment organization or another payment service.

4.4. After successful payment, the Buyer may be sent a notification of payment acceptance, an order confirmation, a cash receipt, an electronic receipt or another document confirming the payment, depending on the applicable settlement model and the requirements of the legislation of the Republic of Kazakhstan.

4.5. If the payment has not been confirmed, the order may be considered as not placed or not accepted for execution until the successful completion of the payment, unless otherwise separately agreed by the Seller.

4.6. In the event of a technical failure during payment, the Buyer is recommended to:

check the fact of debiting of funds in their bank or application;
not make a repeated payment without checking the order status;
contact the Seller using the contacts indicated on the website;
if necessary, contact the servicing bank or payment service.

5. Payment by Bank Card

5.1. When paying by bank card, the Buyer is redirected to the secure payment page of the acquiring bank or an authorized payment service, Kaspi Bank.

5.2. The bank card details are entered directly on the secure page of the acquiring bank or payment service and are not entered on the Seller’s server, unless otherwise expressly indicated by the relevant payment infrastructure and legislation.

5.3. International and local payment systems supported by the acquiring bank or payment service may be used to make payments.

5.4. The bank, payment organization or other payment service has the right to request additional identification of the cardholder, including entering a one-time code, confirming the operation in the bank’s mobile application, or other authentication methods provided by the rules of the relevant financial organization.

5.5. The Seller is not responsible for the refusal to process a payment if such refusal is caused by:

insufficient funds in the card account;
restrictions of the issuing bank;
blocking of the card;
exceeding limits;
technical failures on the side of the bank, payment service or telecom operator;
other circumstances beyond the Seller’s control.

6. Confidentiality and Security of Payment Data

6.1. The Seller does not request or store the full number of the Buyer’s bank card, its expiration date, CVV/CVC code, PIN code and other confidential authentication data required to carry out a card transaction.

6.2. The bank card details are entered by the Buyer exclusively in the interface of the acquiring bank or an authorized payment service, which ensures the protection of such information in accordance with its internal standards and applicable legal requirements.

6.3. The Seller may have access only to limited information about the payment necessary to identify and execute the order, including:

order number;
payment amount;
date and time of the operation;
payment status;
transaction identifier;
masked data of the payment instrument, if transmitted by the payment service.

6.4. The payment information received by the Seller is used exclusively for the purposes of:

confirming payment of the order;
performing the contract of sale;
reflecting settlements in accounting;
refunding funds where there are grounds;
considering inquiries and claims;
preventing fraud and abuse.

6.5. The Seller takes reasonable organizational and technical measures to protect information about orders, personal data of Buyers and information about transactions available to the Seller within the framework of order execution.

6.6. Access to information about payments and orders is provided only to authorized persons of the Seller to the extent necessary to perform their job duties.

7. Payment Confirmation and Documents

7.1. Confirmation of order payment is information about a successful transaction received from the acquiring bank, the payment service, the cash register system or another authorized participant in the settlements.

7.2. After payment, the Buyer may be provided with:

a cash receipt;
an electronic receipt;
a receipt voucher;
a payment notification;
another document confirming the completion of the payment.

7.3. If the Buyer has not received payment confirmation but the funds have been debited, they are recommended to contact the Seller and, if necessary, provide payment information to identify the operation.

8. Refund of Funds

8.1. A refund of funds is carried out where there are legal grounds provided for by the legislation of the Republic of Kazakhstan, the Public Offer, the Delivery and Return Conditions, as well as other documents of the Seller.

8.2. A refund, as a rule, is carried out by the same method by which the payment was made, including to the same bank card from which the purchase was paid, unless another method is not permitted by legislation and the technical conditions of settlements.

8.3. The processing period for a refund on the Seller’s side is determined by internal procedures, the nature of the inquiry and the need to verify the grounds for the refund.

8.4. The period for the actual crediting of funds to the Buyer depends on the regulations of the issuing bank, the acquiring bank, the payment organization and other participants in the settlements, and may not coincide with the date the refund is processed by the Seller.

8.5. In the case of a partial refund, the funds are returned in the amount recognized as subject to refund following the consideration of the relevant inquiry.

9. Erroneous, Duplicate and Disputed Payments

9.1. In the case of an erroneous or duplicate debiting of funds, the Buyer must contact the Seller as soon as possible and report:

the order number;
the debited amount;
the date and time of the operation;
the last digits of the card, if this is permissible and safe;
other information that allows the payment to be identified.

9.2. The Seller considers the inquiry, reconciles it with the payment system data, and, upon confirmation of the error, takes measures to refund the excessively debited funds or provides a reasoned response.

9.3. If the dispute is related to the actions of the bank, payment service or card issuer, the Seller has the right to recommend that the Buyer additionally contact the relevant financial organization.

10. Limitation of Liability

10.1. The Seller is not responsible for losses caused to the Buyer as a result of:

unlawful actions of third parties;
compromise of data on the Buyer’s side;
the Buyer transferring their payment data to third parties;
the Buyer’s use of unsafe devices, communication networks or software;
errors, failures and restrictions in the operation of banks, payment organizations, telecom operators, internet providers and other third parties.

10.2. The Seller is not responsible for the refusal of a bank or payment service to carry out an operation, as well as for the payment and refund processing times on the side of the relevant financial organizations.

10.3. The Seller is not responsible for the temporary unavailability of the website, the payment gateway or individual payment methods for technical, maintenance or other reasons beyond the Seller’s control.

11. Anti-Fraud Measures

11.1. In order to protect the legitimate interests of the Seller and Buyers, the Seller has the right to check orders for signs of fraud, unfair behavior or unauthorized operations.

11.2. In the presence of reasonable suspicions, the Seller has the right to:

temporarily suspend the processing of the order;
request additional confirmation of data;
refuse to execute the order;
initiate a refund of funds;
transfer information to authorized persons and organizations in cases provided for by law.

11.3. Such measures are applied exclusively for the purposes of ensuring the security of settlements, preventing losses and complying with the legislation of the Republic of Kazakhstan.

12. Procedure for Inquiries on Payment Matters

12.1. For all matters related to payment, refunds, disputed transactions and payment security, the Buyer may contact the Seller using the following contacts:

LLP “MAXIMA GOODS” (MAKSIMA GUDS)

Address: Republic of Kazakhstan, Almaty, Zhetysu district, Kazybaev St., building 3, office 34, code 050016

Phone: +77019077776, +77019077775

E-mail: info@maximagoods.com

Website: www.maximagoods.kz

12.2. When making an inquiry, it is recommended to indicate the order number, the payment date, the payment amount and a brief description of the matter.

13. Final Provisions

13.1. These Rules are to be applied together with the Public Offer, the Privacy Policy, the Delivery and Return Conditions, as well as other documents posted on the Seller’s website.

13.2. The Seller has the right to make changes to these Rules unilaterally. The new version comes into force from the moment it is posted on the website, unless another period is additionally indicated.

13.3. In all matters not regulated by these Rules, the parties are governed by the current legislation of the Republic of Kazakhstan.

13.4. The current version of these Rules is posted at: https://maximagoods.kz/ru/payment-privacy

Payment & Security